Balance collection Administrator

Posted 24 May 2024
Business Area Admin

Job description

Job Title

Balance collection  Administrator




Balance collection



*        Review and recovery of outstanding funds owed to Hays Travel and identify & manage risk


Competences / Qualifications

*        Excellent communication skills, high standard of literacy and email etiquette

*        Excellent, organisational and administration skills

*        Provision of excellent customer service to internal and external customers at all times

*        Accuracy and  excellent attention to detail

*        Ability to work to strict deadlines

*        Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required

*        Ability to act on own initiative and prioritise workload

*        Flexibility to suit needs of the business


Specific Duties

*        Full investigation of overdue bookings to determine risk

*        Send relevant balance letters to customers within the agreed timescale

*        Liaising directly with customers & branches to recover funds owed

*        Liaising with all Hays Divisions & head office teams to resolve any issues

*        Completion of assigned reports as allocated by the team leader

*        Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately



*          To undertake any other duties that may fall into the job criteria

*          To conform with all Health and Safety regulations and policies

*          To follow the company expectations regarding service standards at all times

          NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved*



Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.


  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence


What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.