Assistant Manager - Newbury

Posted 22 January 2024
Business Area Retail
Contact NameFunsho Ojo-Kayode

Job description

Job Title: Assistant Manager

Department: Retail

Hours: 37.5 hours per week, rota basis


Role Summary

Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Key Responsibilities

*         Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch

*         Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau

*         Assisting with the supervision, coaching and development of branch staff

*         Identifying and meeting customers’ needs by providing exceptional customer service at all times

*         Participating in promotional events and activities to increase exposure of the branch

*         Using social media to promote offers, generate customer engagement and sales leads

*         Leading by example in achieving individual sales targets and objectives

*         Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained

*         Ensuring that excellent customer service experience is provided at all times

*         Attending managers meetings, conferences and other promotional events as required

*         Ensuring both branch and staff appearance conform to company standards

*         Effectively performing administrative duties


Competencies Required

*         Good leadership skills and experience of working within a supervisory role

*         Ability to coach, develop and motivate a team

*         Ability to work towards individual and team sales targets

*         Excellent communication and customer service experience

*         Good accuracy and numerical skills with the ability to understand and interpret financial statistics

*         Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to

*         Ability to assist with the development of employees to maximise job satisfaction and performance

*         Competent IT skills

Qualifications / Experience Required

*         Previous travel agency sales experience with a proven sales record

*         A recognised travel qualification

*         Excellent travel product knowledge with a good working knowledge of tour operator systems


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Our SMILE values are embedded in to our company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

You will show your ability to demonstrate, understand and apply our values in the workplace.

*        Supportive

*        Motivational

*        Innovative

*        Loyal

*        Excellence