Apprentice - Website Content Assistant

Earn while you learn with our award winning training team  

An exciting opportunity to join our website content team, based here in our Head Office in Sunderland!

If you’re excited by a career in digital and online, this role provides fantastic experience, as we develop our next generation websites and online content.

You will help deliver fresh content to our websites and the new content management system we will introduce over the next year. It’s a great opportunity to learn content skills and to improve the online journey for our customers. You’ll contribute to our online performance, being responsible for the quality and speed of our website, across all areas working closely with our marketing, creative and content teams.

Key Responsibilities

• Create and manage website content
• Contribute to new content ideas development
• Help produce ecommerce performance reports
• Coordinate with other marketing content and creative teams, e.g. email, social media, search & online video

Competencies Required

• Capable of demonstrating a strong attention to detail
• Ability to prioritise workload and work to deadlines of self and others
• Positive attitude with a commitment to providing a safe environment for people to work in
• Promote and maintain the profile of health & safety
• Proactive and self motivated with a hands on approach
• Ability to communicate and influence at all levels within the organisation

Technical Skills Required

• Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
• Strong attention to detail and accuracy skills
• File management skills
• Web Navigation Skills

Qualifications/Experience required

• English & Maths grade 4 or above

General

• To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customer and suppliers with dignity and respect

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.