Apprentice - Travel Ledger Administrator

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team


An exciting opportunity to join our travel ledger team within our Finance Department based on our head office in Sunderland.


The role encompasses working within a team involved in the financial transactional processing and audit of customer holiday bookings. Reviewing the trade ledgers and ensuring bookings and accounting records are accurate and associated reporting has financial integrity while managing risk on travel bookings in line with group policies.


Key Responsibilities

  • Identify & correct incorrect holiday bookings & drive root cause improvements.
  • Manage the risk on travel bookings and ensuring branches and travel partner adhere to company policies.
  • Comply with the department and business policies associated with the Travel ledger role.
  • Gain full understanding of the different trading divisions within the group and their working practices.


Competencies Required

  • Target focussed with the ability to meet challenging but realistic targets.
  • Ability to work as part of a team, prioritising workload using effective time management skills
  • Problem solving skills in order to offer solutions
  • Capable of demonstrating excellent levels of attention to deal
  • Excellent communication skills, high standard of literacy and email etiquette
  • Able to work under pressure
  • Understanding of Hays Travel values and success measures, and how their role contributes and impacts this
  • Commitment to own learning and taking responsibility for self-development and seeking opportunities to learn


Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above



  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.