Apprentice - Sustainability Assistant

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team  


This is an exciting apprenticeship opportunity working with the Property Team focusing on the company’s Sustainability Strategy based in our Head Office in Sunderland.


As a company we are currently working on a strategy to be net zero by 2030 with this role being the main point of contact for all sustainability-related questions.

We require someone with a pure passion for the environment with the main responsibilities including developing plans, implementing procedures and liaising with department heads to manage the companies resources to help reduce the impact it may have on the environment. You will work with relevant teams, Directors and 3rd party advisors as well as liaising with office staff to help educate them on eco-friendly practices and improve their awareness of how to reduce their own environmental impact.  You will monitor and evaluate progress, collecting feedback and refreshing policies to ensure the company remains on track for its sustainability goals.


Key Responsibilities

  • Attend meetings, update minutes and ensure actions are achieved in a timely manner, progressing to be the main point of contact for all sustainability-related issues.
  • Developing and maintaining documents within the business
  • Identify areas where the business could improve its sustainability practice.
  • Working with relevant teams on marketing strategies to promote the company’s sustainability project.
  • Monitoring the company’s sustainability-related data and providing feedback on the progress
  • Keep up to date with relevant legislation and updating the working group where necessary.


Competencies Required 

  • A good team player
  • Good organisational skills with the ability to prioritise own workload
  • Ability to build relationships including with internal departments, Director level and external advisors always providing exceptional customer service
  • Ability to work as part of a team in a busy department
  • Strong team player who is supportive and strives for success for themselves and their team
  • An enthusiastic and positive approach to learning and progressing within the company


Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word, Outlook and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy
  • File management skills
  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above


  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.