Apprentice - Supplier Payments Reconciliation Clerk

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team


This is an exciting apprenticeship opportunity within our Supplier Payments team based in our Head Office in Sunderland.


Working as part of a lively team the role involves the reconciliation and payment of customer holiday bookings to suppliers. Key areas involve reconciling supplier statements ensure that targets and deadline are met in line with supplier commercial agreements, ensure that queries are resolved to a high standard and KPI are met.


Key Responsibilities

  • Reconciliation and payment of supplier statements for teams allocated suppliers

  • Investigate statement queries by liaising with tour operators, branches and head office teams

  • Allocating payments made in all finance systems

  • Assist with the completion of internal reporting

  • Gain full understanding of the different trading divisions within the group and their working practices.

  • Adhere to company service standards

  • Data Security – You are responsible to ensure all personal and business data is kept secure at all times and any data breaches are reported immediately


Competencies Required

  • Excellent communication skills, high standard of literacy and email etiquette

  • Excellent organisational skills and ability to prioritise workload

  • Good numerical and problem solving skills

  • Capable of demonstrating a strong attention to detail

  • Ability to deliver work in order to meet tight deadlines


Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities

  • Strong attention to detail and accuracy skills

  • File management skills

  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above



  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.