Apprentice - Recruitment Executive

Posted 22 January 2024
Business Area Admin

Job description

Earn while you learn with our award winning training team   


This is an exciting apprenticeship opportunity within our recruitment team based here in our Head Office in Sunderland.


The role will be to work within the employed recruitment team where you will be responsible for building relationships with hiring managers to fully understand their needs. You will be required to advertise and attract candidates through various channels to ensure vacancies are filled within a given timeline. You will need to ensure all candidates records are kept fully up to date along with other recruitment admin duties.


Key Responsibilities

  • Review and process all internal and external applications, ensuring these are logged onto the database within 24 working hours of receipt

  • Forward shortlisted applications to the recruiting manager/ Regional Sales Manager

  • Arrange interviews for shortlisted applicants

  • Ensure interview notes/ feedback received from recruiting manager within given timescales

  • Communicate outcome of interviews to the applicants

  • Process job vacancy requests, ensuring these are advertised on the relevant job boards

  • Arrange induction for new starters, ensuring all relevant departments are kept up to date with progress

  • Process incoming/ outgoing post

  • Assist with recruitment activity, apprentice assessment days and promotional events


Competencies Required 

  • A good team player

  • Good organisational skills with the ability to prioritise own workload

  • A clear and effective communicator with the ability to liaise with internal and external customers

  • Ability to build relationships with customers, providing exceptional customer service at all times

  • Analytical and problem solving skills

  • Ability to work as part of a team in a dynamic and vibrant department

  • Strong team player who is supportive and strives for success for themselves and their team

  • An enthusiastic and positive approach to learning and progressing within the company


Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities

  • Strong attention to detail and accuracy skills

  • File management skills

  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above



  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.