Apprentice - Independence Group Operations & Partnership Administrator

Earn while you learn with our award winning training team  

An exciting new apprenticeship role based in our Independence Group Operations and Partnership Team has become available.

Are you looking for a career, supporting Travel businesses up and down the country!

Join our Independence Group Operations and Partnership Team who work in partnership with Travel Businesses throughout the country, providing Customer Services and Support.

Key Responsibilities

The Independence Group Operations Team provides excellent Customer service to all our Independence Group members, on a day-to-day basis by gaining knowledge & understanding of their business models to build good working relationships and rapport. We deliver exceptional customer service to all members by following our SMILE values ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience, and skills.

Within the team we deal with a variation of queries from the members and administrative duties.

We work very closely with our Internal teams to resolve any queries/issue our Independence Group members have brought to our attention supporting the member to achieve the best outcome, for everyone involved. Due to the variation of queries, there is always something new to learn making this position an exciting opportunity and we encourage self-development within the team for progression and to achieve your career goals.

Competencies Required

• Capable of demonstrating a strong attention to detail
• Ability to prioritise workload and work to deadlines of self and others
• Positive attitude with a commitment to providing a safe environment for people to work in
• Promote and maintain the profile of health & safety
• Proactive and self motivated with a hands on approach
• Ability to communicate and influence at all levels within the organisation

Technical Skills Required

• Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities

• Strong attention to detail and accuracy skills

• Great Communication & Rapport skills

Qualifications/Experience required

• English & Maths grade 4 or above

General

• To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including Health and Safety
• To treat all employees, customer and suppliers with dignity and respect

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.