- Posted 22 January 2024
- Business Area Apprentice
Earn while you learn with our award winning training team
This is an exciting apprenticeship opportunity to work within our foreign exchange support team based in our Head Office in Sunderland.
In this role, you will be responsible for providing telephone support to the retail branch network assisting them with the day to day operation of Foreign Exchange. Working as part of a team you will ensure company processes and procedures are followed correctly using a variety of reporting methods. You will also be responsible for maintaining relationships with suppliers and reporting and resolving any issues.
Providing exceptional customer service at all times
Supporting branches with the day-to-day operation of the bureau
Answering telephone, responding to emails and live chat
Review and process currency orders
Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained
Willingness to participate in training appropriate to own development
Adhering to company policies and procedures
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures, including health and safety
To treat all employees, customers and suppliers with dignity and respect
A good team player
Good organisational skills with the ability to prioritise own workload
A clear and effective communicator with the ability to liaise with internal and external customers
Ability to build relationships with customers, providing exceptional customer service at all times
Analytical and problem solving skills
Ability to work as part of a team in a dynamic and vibrant department
Strong team player who is supportive and strives for success for themselves and their team
An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation Skills
- English & Maths grade 4 or above
- To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures including Health and Safety
- To treat all employees, customer and suppliers with dignity and respect
About Hays Travel
As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.