Apprentice - Facilities Administrator

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team


This is an exciting apprenticeship opportunity within our Property & Facilities team based in our Head Office in Sunderland.


This a varied role, which requires a mature attitude and involves handling all forms of building maintenance, assisting with refits and building and health & safety compliance across the entire Hays Travel retail estate.  You will be liaising directly with branch staff, head office departments and various contractors. Many of the issues we deal with are urgent and time sensitive. Being performance driven, able to prioritise, work on multiple issues and able to adapt to changing situations is essential, but that being said it is a fun team to be part of and every day is different.


Key responsibilities 

  • General administration tasks, working with and updating inhouse Smartsheet system

  • Ensure documents are filed correctly on Smartsheet or other inhouse data management system

  • Keeping branch maintenance records up to date, ensuring compliance dates are being met and recorded.

  • Actioning maintenance tickets and updating branches of progress

  • Email and Telephone communications with branches and contractors

  • Composing well structured, clear emails.

  • Liaising with Head Office departments to provide progress updates

Competencies Required

  • A good team player

  • Good organisational skills with the ability to prioritise own workload

  • A clear and effective communicator with the ability to liaise with internal departments and external contractors.

  • Problem solving skills

  • Ability to work as part of a team in a busy department

  • Strong team player who is supportive and strives for success for themselves and their team

  • An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word, Outlook and Excel with the ability to utilise its key functionalities

  • Strong attention to detail and accuracy

  • File management skills

  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above



  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.