Apprentice - Cruise Commercial Assistant

Posted 18 March 2022
LocationSunderland
Business AreaApprentice
Reference012710

Job description

Earn while you learn with our award winning training team   

 

This is an exciting apprenticeship opportunity within our cruise commercial team. The aim of this role is to pro-actively manage and develop existing/new supplier relationships to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.

 

Below is a list of the key responsibilities which you will learn during your apprenticeship.

 

Key Responsibilities

 

  • Negotiate commercial terms with suppliers to ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate
  • Maximising overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers
  • Meet with suppliers to build and maintain supplier relationships
  • Hold weekly market trend discussions with suppliers and effectively communicate market position to line manager, in preparation for weekly trading meetings
  • Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved
  • Raise sponsorship funds from suppliers for Hays and Independence Group Conferences
  • Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution
  • Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
  • Gain full understanding of the different trading divisions within the group and their working practices
  • Schedule and complete one to one sessions and appraisals for direct reports in line with company policy. Provide necessary feedback to manager
  • Support the management of the day-to-day operation of the department
  • Providing exceptional customer service at all times
  • Willingness to participate in and deliver training appropriate to own development
  • Effectively perform administrative duties
  • Participate in ad-hoc duties or prepare ad-hoc information where required

 

Competencies Required

 

  • A good team player
  • Good organisational skills with the ability to prioritise own workload
  • A clear and effective communicator with the ability to liaise with internal and external customers
  • Ability to build relationships with customers, providing exceptional customer service at all times
  • Analytical and problem solving skills
  • Ability to work as part of a team in a dynamic and vibrant department
  • Strong team player who is supportive and strives for success for themselves and their team
  • An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required

 

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

Qualifications/Experience required

 

  • Ideally 4 GCSE’s grade 4 or above (or equivalent) including English & Maths

General

  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect

 

About Hays Travel

 

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

 

Our values

 

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence

What it’s like to work for us?

 

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

 

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

 

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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