Apprentice - Commercial Assistant

Posted 22 January 2024
Business Area Apprentice

Job description

Earn while you learn with our award winning training team   


This is an exciting apprenticeship opportunity within our commercial team based in our Head Office in Sunderland.


The aim of this role is to pro-actively support team members in the day to day management and development of existing/new supplier relationships, aim is to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.


Key Responsibilities

  • Support account managers in the communication with suppliers, ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.
  • Support account managers maximise overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers.
  • Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.
  • Raise sponsorship funds if required for company events
  • Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
  • Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
  • Gain full understanding of the different trading divisions within the group and their working practices
  • Support the management of the day-to-day operation of the department.
  • Providing exceptional customer service at all times.
  • Willingness to participate in and deliver training appropriate to own development.
  • Effectively perform administrative duties.
  • Participate in ad-hoc duties or prepare ad-hoc information where required


Competencies Required

  • Excellent communication, persuasive negotiation and influencing skills
  • Highly motivated, confident and committed
  • Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
  • Relationship management
  • Exceptional interpersonal and teamwork skills
  • A real passion for delivering consistent, exceptional customer service
  • Results focused
  • Strong commercial skills and awareness
  • Well organised and able to manage a range of responsibilities, prioritising tasks as required
  • Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
  • Excellent knowledge of the travel industry.
  • Ability to work towards individual and team sales targets
  • Good accuracy and numerical skills


Technical Skills Required


  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills


Qualifications/Experience required

  • English & Maths grade 4 or above



  • To be committed and dedicated to completing the customer service Apprenticeship programme within the 12 month timescale, attending all relevant training workshops
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect


About Hays Travel


As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.


Our values


Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


What it’s like to work for us?


Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.


This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.