Air Product Manager

Role Purpose

The Air Product Manager is responsible for managing and optimising the company’s flight product across multiple distribution channels. This includes supporting pricing strategy, maintaining competitive air content, and driving commercial performance through strong airline partnerships and data-led decision making. Working closely with internal teams, this role ensures consistent product quality and supports the growth of in-house flight sales across retail, tour operation, contact centre, and digital channels.

Key Responsibilities

Commercial Performance & Airline Relationships

• Negotiate and manage airline commercial agreements, including fares and marketing contributions
• Drive in-house flight-only sales performance.
• Monitor flight sales performance and identify opportunities to improve revenue and margin.
• Build and maintain effective relationships with supplier partners.
• Manage commercial MI for air products covering fare competitiveness, third party sales, override performance and flight sales.

Flight Product Management

• Ensure flight product across GDS, NDC, LCC and consolidator channels, is accurate, competitive, and aligned to commercial objectives.
• Monitor flight content across all sales channels.
• Deliver product knowledge and support supplier training to internal teams to drive confidence and sales effectiveness.

Systems & Digital Integration

• Manage GDS optimisation initiatives that deliver improved efficiency, accuracy, and sector credit returns.
• Support improvements to distribution systems and processes.
• Ensure alignment between product, pricing, and system functionality.

Data, MI & Performance Insight

• Produce and analyse reporting on pricing, sales performance, competitiveness, and override income.
• Identify trends and provide recommendations to improve commercial outcomes.
• Support tracking of key metrics such as margin, pricing accuracy, and sales mix.

Cross-Functional Collaboration

• Support delivery of changes, including communication and training relating to flight product, distribution, fulfilment, and booking behaviour.

• Help ensure teams are informed and aligned on product updates and best practices.

• Champion consistent knowledge and capability across retail, homeworkers, contact centres, brands and digital.

• Work collaboratively with Operations, Commercial, Marketing, Finance and Customer teams.

  Financial Governance Responsible for:

• Managing override negotiations and tracking performance

• Maintaining competitive and accurate pricing

• Monitoring supplier performance and commercial outcomes

• Conducting price accuracy checks and audits

Key Performance Indicators (KPIs)

• Flight revenue, margin, and override income
• Fare Competitiveness Index
• In-house Flight-only Sales %
• Reduction of ADM Financial Exposure
• Accuracy of Pricing & Fare Loading
• Delivery of Airline Marketing Revenue
• Margin Integrity

Our values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

Experience & Skills

• Extensive experience in commercial roles with air products in the aviation or travel industry.
• Knowledge of GDS systems (Travelport, Amadeus, Sabre), consolidator/aggregator/airline APIs and BSP/IATA processes with Edifact, NDC, Low Cost Carrier fares.
• Strong analytical capability and financial acumen (overrides, sector credits, ancillaries, cost‑to‑serve) with the ability to use insights to support commercial negotiations and clear strategic action.
• Change management and colleague enablement for large retail/homeworker networks and B2B tour operations.
• Proven track record of delivering airline commercial growth.
• Experience managing people.
• Ability to manage multi-channel sales growth (retail, contact centre, digital).
• Ability to engage and influence stakeholders.
• Accuracy in managing flight data and commercial agreements.
• Self-motivated with a can-do attitude, consistently bringing initiatives to the role.
• Possess excellent verbal and written communication skills, ability to build rapport quickly and effectively.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.